Analyst-Business Systems

Montreal QC or Ottawa ON
negotiable Expires in 1 week



We are developing a suite of integrated data and communication systems that provide powerful tools to help manage emergency interventions where speed and intelligence save lives. The product is a cloud-based emergency management solution, used by municipalities and governments to assist populations before, during and after disasters.


The Canadian Red Cross is looking for a Business Systems Analyst to join our Technology group. You will play a key role in performing business and systems analysis activities through bridging both domains: business and technology. Based on breadth and depth of understanding of business needs and processes, you will collaborate with technical teams to determine and implement appropriate solutions. Familiarity with a variety of technical solutions and platforms is needed, in conjunction with an understanding of application capabilities and constraints within the organization.


You will enjoy:

Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality

Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration

Flexibility:  alternative work arrangements and paid time off for those “life happens moments”

Meaningful Work:  you will be co-creating transformative and innovative solutions that create an impact at a global level

In this role you will:

  • Own and lead end-to-end all aspects of requirements management and traceability
  • Elicit, document, and analyze business and stakeholder requirements and transform them into system requirements
  • Create and maintain business process models (Use Cases and Business Process Model & Notation (BPMN) process flows), conceptual and logical data models, etc.
  • Research, evaluate and provide input regarding proposed IT solutions.
  • Collaborate closely with project teams to implement the requirements.
  • Provide necessary guidance to testers during quality Assurance (QA) process, develop and execute test plans as required
  • Prepare user and technical documentation e.g. ‘how to’ documents and deliver training at the train-the-trainer level

We’re looking for:

  • University Degree (Computer Science, Information Management Systems, or related field preferred) or equivalent certification or experience.
  • 5+ years of experience in business and system analysis in a project environment
  • Excellent communication skills, with a proven ability to communicate to both technical and non-technical staff
  • Proficiency (speaking, reading and writing) in both English and French is essential
  • Experience in process, function, and data modeling (Unified Modeling Language (UML) or BPMN experience desirable)
  • Experience conducting stakeholder interviews and product demos.
  • IIBA CBAP or PMI PBA certification is an asset.


This is a full-time permanent office-based position in Montreal, QC or Ottawa, ON.


The Canadian Red Cross Society is an equal opportunity employer. Please note that relocation funding is not available for this position. While we appreciate all responses, only candidates under consideration will be contacted.  We kindly ask not to send in duplicate copies of your resume. No phone calls please.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

To apply for this position, click here