Coordinator, Client Services HELP

Prince George, BC, Canada
negotiable Expires in 2 days

JOB DETAIL

JOB SUMMARY

The Coordinator, HELP Client Service Support supports volunteers to provide high quality service to HELP clients.  The Coordinator ensures effective volunteer management practices are implemented in an assigned geographic area and assists in promoting the service to the public.

 

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Client Service        

  • Ensures that client service objectives and targets are met.
  • Responsible for receiving, processing and tracking clients service requests, meeting Red Cross standards for timeliness and quality.
  • Liaises with Equipment Supply and Partner Services staff regarding customized orders and equipment issues.
  • Responds to program-specific and generic enquiries from clients, health professionals and the general public.
  • Receives and responds to complaints regarding service provision.
  • Trains, mentors, and supervises support staff in Client Service Support, as required.

 

Responsibility 2.  Volunteer Management           

  • Liaises with Volunteer Experience and Engagement Coordinator in ensuring adequate complement of HELP volunteers
  • Leads volunteer engagement initiatives in an assigned geographic area
  • Selects, coaches and monitors Lead Client Service volunteers in their role as volunteer supervisors.
  • Ensures HELP Client Service volunteers are effectively screened, trained, recognized, and supervised.
  • In the absence of Lead Client Service volunteer, schedules volunteers at service sites to ensure service levels are maintained.
  • Oversees the administration of volunteer records including training records.
  • Ensures the implementation of national and HELP–specific volunteer management policies and processes.
  • Nominates HELP volunteers for internal and external awards.
  • Responds to enquiries and requests from Client Service volunteers

 

Responsibility 3. Program Administration    

  • Oversees volunteer treasurers and ensures financial policies/procedures are followed in client service sites.
  • Provides input tothe development and monitoring of client service expense budgets.
  • Compiles and provides program statistics as required.
  • Tracks financial donations at selected sites, advises on progress to target, and initiates corrective action when required.
  • Coordinates the provision of office supplies and printed materials to client service sites.
  • Contributes relevant, current content to provincial HELP web page.
  • Provides updated program information to external sources (i.e. resource directories, websites)
  • Integrates volunteer resources within the scope of responsibilities, as required.
  • Contributes to a healthy and safe working environment.
  • Performs other duties, as required.

 

QUALIFICATIONS

The minimum qualifications for this job are completion of a 2-year post-secondary diploma in a related field, and a minimum of 2 years` experience in volunteer management, or an equivalent combination of education and experience. A valid BC Driver’s License is required.

 

EXPERIENCE

  • Client service experience
  • Knowledge and experience working in health programs
  • Experience in working with a diverse population and an understanding of cultural issues

 

ABILITIES AND SKILLS

  • Strong written and verbal communications skills
  • Strong interpersonal skills
  • Ability to manage multiple priorities
  • Proficiency in Microsoft office

 

WORKING CONDITIONS

  • Frequent travel around the region is required.
Please apply for this position here.

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