Senior Manager – IT Security and Risk Management

Ottawa, ON, Canada
negotiable Expires in 2 weeks


Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping Canadians,  as well as the most vulnerable throughout the world, is currently seeking a Senior Manager-IT Security and Risk Management .

Please note: This is a Canada Flexible Role, this role can be worked from anywhere in Canada.

Reporting to the Senior Director, IS Operations and Security, The Senior Manager – IT Security and Risk Management (SM-ITSR) is a critical member of the Information Services (IS) team within the Canadian Red Cross Society (CRCS). The SM-ITSR ‘s role is to act as an interface between the Senior Managements within the Information Services strategic and process-based activities and the work of the technology-focused analysts, technical specialists and administrators in the IS organization. The SM-ITSR must be able to translate the IT-risk requirements and constraints of the business into technical control requirements and specifications, as well as develop metrics for ongoing performance measurement and reporting. The SM-ITSR coordinates the IS organization’s technical activities to implement and manage security infrastructure, and to provide regular status and service-level reports to management.

The SM-ITSR role requires an individual with a strong technical background, as well as an ability to work with the IT organization and business management to align priorities and plans with key business objectives. The SM-ITSR will act as an empowered representative of the Senior Director of IS Operations and Security during IT planning initiatives to ensure that security measures are incorporated into strategic IT plans and that service expectations are clearly defined.

In addition to supporting the IS Security’s policies and strategies, the SM-ITSR must be able to prioritize work efforts — balancing operational tasks with longer-term strategic security efforts. Other project management tasks will include resource balancing across multiple IT and security teams, task prioritizing and project reporting. Vendor relationship management — ensuring that service levels and vendor obligations are met — is also an important aspect of the position.

The SM-ITSR is responsible for managing highly technical staff as they work to accomplish company and personal development goals and must, therefore, have proven leadership skills. Documentation and presentation skills, analytical and critical thinking skills, and the ability to identify needs and take initiative are key requirements of the SM-ITSR ‘s position.

Due to the nature of the business of the Canadian Red Cross, this role is expected to work flexible hours and/or extended as needed and agreed on with the management. It’s also expected that this role will be part of the on-call roster to respond to critical security events.


Strategic Support:

  • Work with the Senior Director of IS Operations and Security to develop a security program and security projects that address identified risks and business security requirements.
  • Manage the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing the IS Senior Management with a realistic overview of risks and threats in the enterprise environment.
  • Monitor and report on compliance with security policies, as well as the enforcement of policies within the IT department.
  • Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance.
  • Manage a staff of information security professionals, hire and train new staff, conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members.

Security Liaison:

  • Assist resource owners and IT staff in understanding and responding to security audit failures reported by auditors.
  • Provide security communication, awareness and training for audiences, which may range from senior leaders to field staff.
  • Work as a liaison with vendors and the legal and purchasing departments to establish mutually acceptable contracts and service-level agreements.
  • Manage production issues and incidents, and participate in problem and change management forums.
  • Work with various stakeholders to identify information asset owners to classify data and systems as part of a control framework implementation.
  • Serve as an active and consistent participant in the information security governance process.
  • Work with the IS Senior Management and business stakeholders to define metrics and reporting strategies that effectively communicate successes and progress of the security program.
  • Provide support and guidance for legal and regulatory compliance efforts, including audit support.

Architecture Support:

  • Consult with IS and security staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
  • Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
  • Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
  • Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IS management to align existing technical installed base and skills with future architectural requirements.
  • Develop a strong working relationship with the IT security specialists team to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements

Operational Support:

  • Coordinate, measure and report on the technical aspects of security management.
  • Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
  • Manage and coordinate operational components of incident management, including detection, response and reporting.
  • Maintain a knowledge-base comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
  • Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
  • Manage security projects and provide expert guidance on security matters for other IT projects.
  • Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
  • Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
  • Manage the relationship with the Security Operations team (outsourced).
  • Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.


  • Bachelor’s degree or diploma in a relevant business or related discipline, or a combination of education and management experience that would be considered equivalent
  • A minimum of 10 years of IT experience, including a minimum of 5 years of managerial experience.
  • Certifications like CISSP, CISM, CISA are desirable.
  • Strong leadership skills and the ability to work effectively with business managers, IT specialists and IT operations staff.
  • The ability to interact with colleagues, management and internal/external customers, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
  • A strong understanding of the business impact of security tools, technologies and policies.
  • Strong leadership abilities, with the capability to develop and guide information security team members and IT operations personnel, and work with minimal supervision.
  • Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, project and application development teams, management and business personnel; in-depth knowledge and understanding of information risk concepts and principles as a means of relating business needs to security controls; an excellent understanding of information security concepts, protocols, industry best practices and strategies.
  • Experience working with legal, audit and compliance staff.
  • Experience developing and maintaining policies, procedures, standards and guidelines.
  • Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks.
  • Familiarity with applicable legal and regulatory requirements, including, but not limited to, Payment Card Industry Data Security Standard (PCI DSS), Personal Health Information Protection Act (PHIPA) and others.
  • Proficiency in performing risk, business impact, control and vulnerability assessments, and in defining treatment strategies.
  • Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans.
  • Strong analytical skills to analyze security requirements and relate them to appropriate security controls.
  • An understanding of operating system internals and network protocols.
  • Familiarity with the principles of cryptography and cryptanalysis.
  • Experience in application technology security testing (white box, black box and code review).
  • Experience in system technology security testing (vulnerability scanning and penetration testing).

Duties are principally conducted at the National Office of the Canadian Red Cross in Ottawa. Periodic travel to other CRC offices across the country could be required. While most of the work is performed in an environment which is mostly clean and comfortable, field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts. The work can require irregular hours, including week-ends and holidays without notice.


Please note that there is no relocation package for this position.

This position requires a successful Canadian criminal record, reference check, valid provincial driver’s license, and First Aid certification (training provided). The Canadian Red Cross Society is an equal opportunity employer.

To apply for this position, please click here,